Jottally

Support

Jottally isn’t on the App Store yet. When it is, the answers below cover most things. For anything else, write to support@jottally.app and we’ll write back.

In shortSupport

Write to
support@jottally.app
App Store
Coming soon
Account needed
None
Your data
Your iPhone and your iCloud

Account and data

  1. Do I need an account?

    No. Open the app and write an invoice. Jottally uses the Apple ID you’re already signed in with, through iCloud and the App Store.

  2. How do my invoices get to a new iPhone?

    Sign in to the new iPhone with the same Apple ID and keep iCloud on. Your clients and invoices come across by themselves.

    If iCloud is off, make a backup first: Menu, then Back up to a file. On the new iPhone choose Restore from a backup.

  3. I forgot my app PIN.

    On the lock screen tap Forgot your PIN? and enter your iPhone’s passcode. The PIN turns off and your invoices stay as they are.

  4. How do I delete my data?

    Delete clients and invoices in the app, or delete the app. To remove the iCloud copy too: Settings, your name, iCloud, then manage storage and choose Jottally.

Pro and billing

  1. What does Jottally Pro cost?

    $7.99 a month or $59.99 a year in the US, or the App Store’s price where you are. Your first 3 invoices are free, then 7 days free on either plan.

  2. Will my price go up?

    Not while your subscription stays active. If the price for new subscribers changes, yours stays as it is.

  3. What happens if I cancel?

    Your invoices stay yours. You can still open them, send them and record payments. Writing new invoices needs Pro again after your free ones.

  4. How do I cancel, or switch plans?

    In Jottally: Menu, then Jottally Pro. Or in your iPhone’s Settings: your name, then Subscriptions. Apple handles it either way.

  5. I got a new phone and Pro isn’t on.

    Open Menu, then Jottally Pro, and tap Restore purchases. Use the same Apple ID you subscribed with.

Using the app

  1. Can I put my logo, signature and stamp on invoices?

    Yes. Menu, then your business: add a logo, sign with your finger or upload a signature, and choose a round seal made from your name or a photo of your own stamp.

  2. Which currencies and taxes does it handle?

    US, Canadian, Australian and New Zealand dollars, pounds and euros. Pick your currency and Jottally names the tax for you: sales tax, GST, GST/HST or VAT, with ABN or VAT number where those apply. Check rates with your accountant.

  3. Voice entry doesn’t hear me.

    Allow the microphone and speech recognition for Jottally in Settings. Then hold the mic, wait for the tap, speak, and let go.

  4. Does Jottally take card payments for me?

    Not yet. Your invoice says how to pay you (bank transfer, Zelle, PayPal, a check), and you record the payment when it arrives.